Return Policy

Effective Date: 1st May 2025

We aim to deliver an exceptional experience from checkout to delivery. Please review our policies below:

Perfumes are non – returnable products. Due to hygiene and safety standards for fragrance products, we do not accept returns once the seal is broken or packaging is opened.
Returns / replacement will be only accepted for product received are damaged/ defective.
We have only one time replacement policy, If you don’t like the fragrances. Replacement is eligible on order value ₹1000 & above. Order value below ₹1000 will not be replaced with any other perfumes.
Shipping cost is non-refundable for returned, undelivered, unclaimed and packages that are refused. Any shipping cost you incur to return the product to us will not be refunded. The only exception to this is if we have made a shipping error. 

Damaged / Wrong Item

If you receive:

• Damaged goods, or An incorrect item

Please contact us at support@odourz.com within 48 hours of delivery, with:

• Your order number and  3 – 4 Clear photos of the item and packaging to +91 79 7779 7428

We will offer a replacement or refund depending on the case. Contact us immediately at orders@odourz.com with your order number.

RETURN INSTRUCTIONS:

Returns should be carefully packed by the customer to avoid transit damage, incase we receive any damaged product in return we may destroy the product upon arrival, and no refund shall be given upon such cases.
Return request are to be made within 5 days of receiving the parcel.
Please write your Order ID / Full name / Email on the return parcel.

Please contact us at support@odourz.com for any additional information / +91 79 7779 7428

Visit www.odourz.com

Please contact us at support@odourz.com for any additional information / +91 79 7779 7428

Visit www.Odourz.com