FAQ
General Question
What types of perfumes do you offer at Odourz.com?
We offer a wide range of fragrances, including solid perfumes, spray perfumes, roll-ons, perfume candles, and unique keychain perfumes for both men and women.
Are your perfumes inspired by designer or luxury fragrances?
Yes, our perfumes are high-quality replicas inspired by popular designer and niche fragrances, crafted to offer a luxurious experience at an affordable price.
How long do your perfumes last once applied?
Our perfumes are designed for long-lasting wear, typically lasting between 6–10 hours, depending on skin type and environmental conditions.
Solid Perfumes may last up to 3-4 hours max.
Are Odourz perfumes safe for sensitive skin?
Yes, our perfumes are formulated using skin-safe ingredients. However, if you have sensitive skin or allergies, we recommend doing a patch test before full application.
What is the difference between solid perfume, spray, and roll-on?
Solid perfumes are balm-like and travel-friendly, sprays offer a classic mist application, and roll-ons provide direct and controlled application. Each has its own charm and convenience.
Can I carry Odourz perfumes while traveling or flying?
Absolutely! Our solid perfumes and keychain perfumes are TSA-friendly and perfect for on-the-go use.
Do you offer samples or discovery kits?
Yes, we offer sample kits so you can try a variety of scents before committing to a full-size product.
How do I choose the right fragrance for myself or as a gift?
You can test fragrance with “Try Me” sample options of a wide range with us, and choose your fragrance among them.
Are your products vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We never test on animals and use ethically sourced ingredients.
What is your return or exchange policy?
We offer hassle-free returns and exchanges within 7 days of purchase for unused and unopened products. Please refer to our full return policy for more details.
Payment Category
What payment methods do you accept on Odourz.com?
We accept major credit/debit cards (Visa, MasterCard, American Express), and Google Pay online payment options.
Is it safe to make payments on your website?
Absolutely. All payments on Odourz.com are processed through encrypted and secure gateways to ensure your personal and financial information is fully protected.
Can I pay using Google Pay?
Yes, we support Google Pay for payments for all our customers across India.
Do you offer Cash on Delivery (COD)?
Yes, We do Offer Cash on Delivery.
Will I receive a payment confirmation?
Yes, once your payment is successfully processed, you will receive an instant confirmation email with your order and payment details.
My payment failed—what should I do?
If your payment fails, please try again using a different method or device. You can also contact our support team at support@odourz.com for assistance.
Can I use discount codes or promo vouchers during payment?
Yes, you can apply valid promo codes at checkout. Be sure to enter them before completing your payment to enjoy the discount.
Are there any hidden charges during payment?
No, all prices displayed are inclusive of applicable taxes. You’ll see the final amount at checkout before you confirm your payment.
Do you provide invoices for purchases?
Yes, a digital invoice will be emailed to you once your order is confirmed and payment is successfully made.
Can I split my payment across multiple methods?
At the moment, we only accept single-method payments per transaction. You can choose your preferred payment method at checkout.
